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If customers encounter issues with their Smart AutoCare warranties, there are several steps they can take to address their complaints. First, it is essential to document all relevant information, including dates, names of personnel involved, and a detailed description of the issue. Customers should also communicate their concerns directly with the company's customer service department via phone or email. If initial attempts do not yield results, escalating the matter to higher-level management or seeking assistance from consumer protection agencies can be effective.

Customer Support and Assistance
Napa Autocare Centers are committed to providing excellent customer support throughout their warranty program. If customers have questions about their warranty or encounter issues with a claim, they can contact Napa's customer service team for assistance. The team is available via phone, email, or in-person at participating centers. This support ensures that customers can resolve any concerns quickly and efficiently.
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